Experience & Legitimacy

• Are you a licensed tour operator in Peru?

Yes. Peruvian Sunrise is a fully licensed tour operator in Peru, registered according to national tourism regulations. We operate formally and transparently, complying with all local requirements.

• How many years have you been operating trips in Peru?

We work with experienced local professionals who have spent almost 10 years designing and operating trips across Peru, from classic routes to remote regions.

• Do you specialize in Peru only, or multiple countries?

We specialize in Peru. However, we also offer packages that combine Peru and Argentina, Peru and Colombia or Peru with Galápagos.

• Can you provide recent reviews?

Yes. We are happy to share independent reviews on platforms like TripAdvisor, so you can hear directly from travelers who have experienced our service.

Itinerary & Flexibility

• Is the itinerary customizable?

Absolutely. Every itinerary can be customized, whether you want a slower pace, more free time, or specific experiences added or removed.

• Can I adjust the pace of the trip?

Yes. We adapt the itinerary to your travel style, fitness level, and interests, including proper altitude acclimatization to help you enjoy Peru comfortably and safely.

• What happens if I want to change destinations?

We adjust the route whenever possible and explain clearly what is flexible and what depends on availability, especially for high-demand sites.

Accommodation & Transport

• What hotel categories do you offer?

We offer a wide range of options, including 3 stars, 4 stars, boutique, and luxury hotels, depending on the preferences and budget of our clients. 

• Can I see hotel names before booking?

Yes. We provide specific hotel names in advance, so you know exactly what to expect. You can find the names of hotels in the itinerary section of our Peru travel packages.

• What type of transport is used?

Depending on the itinerary and preferences, we use private transport, or high-quality shared services. Airport transfers are included when aplicable. You will find it specified in your tour itinerary.

Guides & On-the-Ground Support

• Are your guides licensed and bilingual?

Yes. We work only with licensed professional guides, selected according to the type of trip and client profile. Our guides speak English, and we also arrange German-speaking guides when required.

• Will I have the same guide throughout the trip?

When possible, yes. In multi-region itineraries, you may have specialized local guides, ensuring expert knowledge in each area.

• Is there 24/7 support during the trip?

Yes. You’ll have local support available throughout your journey, with clear contact information in case anything unexpected happens.

Machu Picchu & Permits (Very Important)

• Are Machu Picchu tickets included?

Yes, when Machu Picchu is part of your itinerary, entrance tickets are included.

• Which circuit and time slot are booked?

We inform you in advance about the circuit and entry time, based on availability, best experience and your necessities.

• Are train tickets included?

Yes. We include train tickets and clearly specify the class of service.

• What about the Inca Trail or alternative treks?

For treks that require permits:
Permits are guaranteed once confirmed
We explain what happens if permits sell out and offer alternatives

Pricing & Inclusions

• What is included in the price?

We provide clear, itemized inclusions and exclusions, so you know exactly what you’re paying for. You find it in the description of each tour.

• Are entrance fees and domestic flights included?

We specify this clearly in each proposal, no assumptions, no surprises.

• Are tips mandatory?

Tips are optional, never required.

• Are there extra costs on arrival?

No hidden fees. If something is not included, we tell you upfront.

Changes, Cancellations & Insurance

• What is your cancellation policy?

We offer fair and realistic cancellation and refund policies, depending on services already booked. Check them Here.

• What if flights are delayed or plans change?

We assist you in adjusting the itinerary whenever possible and communicate transparently about options.

• Do you recommend travel insurance?

Yes. We strongly recommend travel insurance for peace of mind.

• How do you handle strikes or weather disruptions?

We rely on local knowledge and contingency planning to adapt itineraries while prioritizing the client and their safety.

Responsible & Sustainable Travel

At Peruvian Sunrise, responsible travel is part of how we operate, not just a statement. We are Travelife certified, meeting international sustainability standards, and we actively work to reduce environmental impact while supporting local communities.
We work with local guides, suppliers, and accommodations, promoting respectful cultural interactions, and supporting initiatives such as reforestation programs and community-based tourism projects.
Our goal is simple: to create meaningful travel experiences that benefit travelers, local people, and the destinations themselves.

Learn more about it Here!

Final Decision Questions

Who will be my main contact?

You’ll have one main point of contact before, during and after your trip.

How quickly do you respond?

We aim to respond clearly and efficiently, because good communication is part of good service.

Why choose Peruvian Sunrise?

Because we combine local expertise, excellence in service, tailor-made and sustaiable travel packages, without vague promises or hidden details.

Choosing a tour operator in Peru should feel reassuring, not confusing. If you value transparency, customization, and local knowledge, Peruvian Sunrise is the right partner for your journey.

📩 Feel free to contact us with any questions!